Use Social Media To Solve Customer Issues

Social media success depends on planning and offering ways to solve customers’ problems. You can sell more with social tools by igniting meaningful conversations.

Remember to:
– Keep it relevant.
– Make conversations an ongoing experience.
– Follow customers, not trends.
– Respond to your customers’ needs and earn more transactions.
– Use social tools like Facebook to solve problems.
– Lead customers to answers.

Brainstorm ways for your company to help solve your customers’ problems and make products and/or services more relevant. Ask yourself, “What are customers looking for now?” And, “What questions do customers have that we can answer in the form of a blog post or Facebook response?” Customers are more likely to return to your establishment, branch or website for more answers, products and services. -EM+C

Get a social media marketing plan that delivers results.
Call Lori at BersonDeanStevens – 877-447-0134, x111

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