Twitter: The Leading Platform For Inbound Customer Requests [infographic]

The Socially Devoted study from Socialbakers shows that more than half of all social customer requests are now asked via Twitter. Facebook inquiries still have a higher response rate. This indicates that customers are growing more and more comfortable using social media channels to interact with brands.

59% of all inbound customer requests via social channels are made via Twitter, as compared to 49% via Facebook.

Brands overall are responding 12% faster to fan questions over Facebook and Twitter, as compared to Q3 2013.

Are you using social media to respond to your customer requests?

Inbound Social Customer Requests

Take your social media marketing to the next level. Call BDS at 877.447.0134.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s